Shipping Policy

1. Scope

This Shipping Policy applies to all purchase orders placed by customers via the Mangroove website. By placing an order, you agree to the terms described below.

2. Order Processing Time

  • All orders are typically shipped within 14–21 days after receipt of payment and confirmation.

  • Orders placed after 6:00 PM IST will be considered as received on the next business day for processing.

  • During sale events, holidays, or periods of high demand, processing times may be longer. We will notify you if there is a delay.

3. Shipping Costs & Free Shipping Threshold

  • Shipping costs are calculated at checkout based on your location, the size and weight of the items, and the selected shipping method.

  • Orders above ₹10,000 qualify for free shipping.

  • For custom orders, shipping costs will be communicated separately.

4. Shipping Restrictions

  • We currently deliver only within India.

  • We do not ship to P.O. Boxes or APO/FPO addresses unless specifically arranged.

  • For wall-mounted planters or other bulky items, delivery may be limited to areas served by our courier partners.

  • If you provide an incorrect or incomplete shipping address, we are not responsible for failed delivery or any charges incurred for re-delivery.

5. Order Tracking & Shipment Confirmation

  • Once your order is dispatched, you will receive an email containing tracking information.

  • You can track your shipment through the courier's website or any tracking link provided in the confirmation message.

  • If you do not receive tracking information within two business days after dispatch, please contact us at online@mangroove.in.

6. Delivery, Receipt & Inspection by Customer

  • Upon delivery, please inspect the package carefully.

  • If the parcel is visibly damaged, you may refuse delivery or note the damage on the delivery receipt and inform us within 48 hours of delivery, along with photographs.

  • Once you accept and sign for the delivery, responsibility for safe handling, unpacking, and installation transfers to you.

7. Damaged, Lost or Missing Shipments

If your order is lost in transit or arrives damaged, please contact us within 48 hours of the delivery date (or expected delivery date). Please provide:

  • Order number

  • Tracking ID

  • Photos of the packaging and contents

After review, we may offer a replacement, refund, or another suitable resolution in accordance with our Returns & Refund Policy.

8. Returns, Exchanges & Cancellations

  • Returns and exchanges are governed by our Returns & Refund Policy.

  • Orders for fragile or bulky items, including wall-mounted planters, may be eligible for return only if the product is unused, uninstalled, and in its original condition.

  • Cancellation requests can only be accepted before dispatch. Once an order has been shipped, cancellation or modification may not be possible.